2024-08-13
Fault phenomenon
Customers reported that except for the trackball and numeric keyboard of the GE VIVID Q ultrasound equipment, all other function buttons have lost their response and cannot be used normally.
Troubleshooting
After power-on inspection, it was found that except for the trackball and numeric keyboard, the indicator lights of other function keys were not on and could not respond to operations. After preliminary judgment, the problem should lie in the control panel.
Since there are multiple versions of the VIVID Q control panel, you need to find a control panel that matches the device and replace it. After determining the part number, start the disassembly work. First, carefully unscrew the screws at the bottom of the machine, then disconnect the cable between the control panel and the motherboard, making sure to remove the control panel safely.
A new control panel was installed and all necessary wiring reconnected. Turn it on again for testing. The indicators of all function buttons light up and the buttons return to normal functions.
Repair results
After testing, it was confirmed that the green light of the 2D key has turned on, and other function keys have also been comprehensively tested and can be used normally, and the fault has been resolved.